At GR Decor, we strive to ensure your satisfaction with every purchase. Please review our refund and cancellation policy outlined below:
1. Cancellation Policy
- You may cancel your order within 4 hours of placing it for a full refund.
- To cancel an order, please contact our customer service team with your order details.
- Orders cannot be canceled once they have been dispatched for delivery.
- A 5% handling charge will be deducted from the refund amount for canceled orders.
2. Refund Policy
- We offer refunds for returned products that meet our return criteria.
- To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
- Refunds will be processed within 15 business days of receiving the returned product.
- Shipping charges are non-refundable, and the customer is responsible for return shipping costs.
- Refunds will be issued to the original payment method used for the purchase.
3. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately.
- We will arrange for a replacement or refund upon verification of the damage or defect.
- Please provide clear photos of the damaged or defective product for our assessment.
4. Return Process
- To initiate a return, please contact our customer service team within 3 days of receiving your order.
- Our team will provide you with a return authorization and instructions for returning the product.
- Once we receive the returned product and verify its condition, we will process your refund.
5. Non-Returnable Items
- Certain products are non-returnable, including:
- Products that have been used or washed.
- Customized or personalized items.
- Clearance or sale items.
6. Contact Us
- If you have any questions or concerns about our refund and cancellation policy, please contact us at:
- Email: info@grdecor.in
- Phone: +918850800386
Thank you for shopping with GR Decor. Your satisfaction is our priority!